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Category: Client Management

The Hidden Cost of Gold Plating: How Over-Delivering Can Diminish Your Profit Margin

In the world of consulting, the pressure to deliver exceptional value to clients is ever-present. Consultants often go above and beyond to meet or exceed client expectations. However, there’s a fine line between providing outstanding service and over-delivering—what’s commonly known as “gold plating.” While the intention behind gold plating may be to impress or satisfy a client, it can have unintended consequences, particularly on your profit margin.

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What To Do When Your Team Member Drops the Ball?

In the world of wedding planning, where professionals have only one chance to make an event unforgettable, even a small misstep can feel catastrophic. Whether it’s a missed deadline or a lapse in client care, these moments can strain client relationships, disrupt timelines, and impact your reputation. However, while these challenges are undoubtedly stressful, they also present opportunities for growth and improvement. Here’s how to navigate these situations with grace, accountability, and strategies for future prevention.

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How to Make a Comeback a Reality

When facing a business setback or failure, you may hear the phrase, “a setback is a setup for a comeback.” This phrase may be comforting, but what actions should you take to ensure that comeback becomes a reality?

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Hey there trailblazer!

I’m Kawania (kuh won nee ah) and I own and lead two successful businesses in the creative industry. Welcome! I created this blog as a resource that you can reference as you launch, run, and scale your own successful (and sustainable) business. There’s lots of information in this blog, so bookmark it and hit me up if you have any questions. We all need a little guidance every now and then, right? Take care friend. Keep shining! Love and Soul Always, Kawania

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