What the “Kelly Rowland of Houseplants” Reminded Me About Client Care
My new plant order arrived this weekend, but, it wasn’t just any ol’ plant. Oh no, this was the Monstera Thai Constellation. Yes, the Kelly Rowland of houseplants.
Category: Client Management
From Pinterest to Personal: Guiding Couples Toward Fresh Wedding Designs
There’s a quiet moment that happens often in our industry: a couple sits across from us, eyes shining, hearts racing, as they hand over
Tips for Providing Excellent Client Care When Your Personal Life is Falling Apart
You’re showing up for clients, but who’s showing up for you? There are seasons in life when being a creative entrepreneur feels heavier than usual. Maybe you’re navigating grief. Maybe a relationship is unraveling. Maybe your health—physical, mental, or emotional—is quietly begging for attention. And yet, the business doesn’t stop. The inbox still pings. The wedding dates don’t move. The client meetings are still on the calendar.
Six Essential Steps To Take When Setting Boundaries with Clients
Boundaries are the foundation of a strong, professional relationship with your clients. Too often, we let small issues slide out of fear of losing business—but in reality, failing to set clear expectations early on only leads to bigger challenges down the road. The key? Define your boundaries from the start and stick to them.
Elevate Your Vision in 2025: A Blueprint for Success
As we step into 2025, remember this — The most successful businesses aren’t built on trends, but on timeless principles and genuine connections. Prioritize
It’s 2025: Redefine Success and Lead with Purpose
Happy New Year Wedding Friends. As we begin a new year, it’s the perfect moment to reflect on where the wedding industry has been and where it’s headed. This year offers a fresh opportunity to not just build a business—but to shape a legacy. Here’s how to approach 2025 with intention and impact.
Are You Feeling Like a Fraud? Trust That This Season Won’t Last Forever
To every wedding entrepreneur who feels like they’re barely holding it together—you’re not alone. 💔 You’ve mastered the art of showing up with a smile, delivering for your clients, and posting “success” online. Yet behind the scenes, you’re exhausted, questioning your path, and wondering if it’s all worth it. Let’s pause for a moment.
The Hidden Cost of Gold Plating: How Over-Delivering Can Diminish Your Profit Margin
In the world of consulting, the pressure to deliver exceptional value to clients is ever-present. Consultants often go above and beyond to meet or exceed client expectations. However, there’s a fine line between providing outstanding service and over-delivering—what’s commonly known as “gold plating.” While the intention behind gold plating may be to impress or satisfy a client, it can have unintended consequences, particularly on your profit margin.
Mastering Client Communication: Be an Alpha Without the Arrogance
Want to establish authority in your client communications without being perceived as arrogant? Here’s how to strike the right balance.
What To Do When Your Team Member Drops the Ball?
In the world of wedding planning, where professionals have only one chance to make an event unforgettable, even a small misstep can feel catastrophic. Whether it’s a missed deadline or a lapse in client care, these moments can strain client relationships, disrupt timelines, and impact your reputation. However, while these challenges are undoubtedly stressful, they also present opportunities for growth and improvement. Here’s how to navigate these situations with grace, accountability, and strategies for future prevention.
Hey there trailblazer!
I’m Kawania (kuh won nee ah) and I own and lead two successful businesses in the creative industry. Welcome! I created this blog as a resource that you can reference as you launch, run, and scale your own successful (and sustainable) business. There’s lots of information in this blog, so bookmark it and hit me up if you have any questions. We all need a little guidance every now and then, right? Take care friend. Keep shining! Love and Soul Always, Kawania
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