Last month, I had an opportunity to give a main stage presentation at the 2023 MunaLuchi Coterie Retreat. My presentation title was “Democratizing Luxury.” I created the presentation after I finished reading the book, “Unreasonable Hospitality.”
“Democratizing Luxury” isn’t about the amount of money your client spends. It’s about elevating your daily interactions with your clients.
During that presentation, I asked the session attendees about the luxury experience they provide to their clientele.
I asked “What do you regularly do? What are five (5) things you can you do to carry your every day tasks in a more thoughtful manner?”
- Understand Your Clients’ Needs, Wants and Pain Points. Pay attention to what is important to your clients. Use that information to focus on what matters to them most.
- Communicate Clearly and Consistently. Give your clients a sense of comfort by keeping them informed.
- Share Your Knowledge. Educate your clients on the ins and outs of the products and services you provide. Teach them how to stay engaged.
- Use Project Management Tools to Keep Everything Organized. Give your client some peace of mind by helping them to stay organized and on task.
- Be Humble. It’s difficult to provide good customer care if your ego is directing your actions.
Love and Soul Always, Kawania
