Day: November 14, 2024

In the world of consulting, the pressure to deliver exceptional value to clients is ever-present. Consultants often go above and beyond to meet or exceed client expectations. However, there’s a fine line between providing outstanding service and over-delivering—what’s commonly known as “gold plating.” While the intention behind gold plating may be to impress or satisfy a client, it can have unintended consequences, particularly on your profit margin.